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Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Portugal had submitted a withdrawal request less than two weeks before contacting us. The Complaints Team intervened after the recommended waiting period, and the casino confirmed that the withdrawal request had been successfully completed. The player was informed that the funds might take 3 to 5 working days to appear in his account. However, due to a lack of response from the player, the complaint was closed for the time being, but he could reopen it in the future if he chose to resume communication.
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- Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
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During our research, we have found a very small number of drawbacks, and they are mostly related to customer service. Putting the live chat button in a more visible place would make the sessions of players more comfortable. Also, players should not send automated replies and simply copy/paste answers found in the Terms and Conditions section. However, we usually did reach out to them in peak hours, which could be one of the reasons why they were in a hurry. Regarding table games, you can find a few hundred RNG and automated table games like baccarat, blackjack, and roulette. Ultimately, in the virtual game section, you can find titles like Plinko, Aviator, Stock Market, Mines and others.
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